What is an introductory agency?

We are a specialist recruitment agency working to find the best match of carers for clients wishing to engage carers working in a self-employed capacity. We do not employ carers and so are defined by the Care Quality Commission (CQC) as an Introductory Agency.

This is a business model approved by the CQC but it falls outside the scope of the CQC’s regulations. As Quality Assurance is of paramount importance to us all, we follow best practice in recruitment and have been an active member of the UK Home Care Association (UKHCA) since inception.

Introduction Agencies that are accredited with the UK Home Care Association (UKHCA) sign up to a charter in line with best practice policies to ensure that their activities facilitate the best possible care for vulnerable adults.

Carers, introduced by Heritage Independent Living, along with the family members or primary contacts and other local health professionals, manage the day-to-day care requirements. These could include maintaining MAR’s sheets (Medication Administration Record), care and lifestyle day books and helping with assessments – in summary, anything required to make sure the care recipient is safe, happy and comfortable in their own home.

As an Introductory Agency, we do not have an ongoing role in the direction or control of the service provider (the carer). However, we are knowledgeable, caring individuals and a specialist recruiter so we will tend to go over and above to help you and your loved ones get the most of out of any live-in care solution.

For further information please see FAQ’s 12 and 13 – What other options are there for organising live-in care? and What are the CQC, UKHCA, Introductory and Managed Care Agencies?