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The care we facilitate is widely considered to be the most cost effective available.

Costs for continuous, 7 day a week, live-in care start from £820 for a single person and £960 when there are two persons in the household.

However, there are several other considerations than just this headline rate. In this section, we explain any other costs or potential “hidden charges”, how to reduce costs and try to address as many cost questions as possible.

As our help is tailored towards individual situations and preferences, it is generally considered helpful to be able to talk through potential options and their associated costs. We are happy to do this with no obligation from your part and at no cost.

Thank you so much for taking the time to explain everything to me and make things clear from the outset. I feel comfortable that you understand my needs and am confident that I am with the right organisation

Flexible, Simple & Transparent

Our approach is to offer flexibility, a simple and transparent cost structure and opportunities for clients to reduce their costs, wherever possible.

Reduce Costs

  • Clients can choose to have care on a flexible / non-full time basis – for example 12 days in 14 or 14 days in 28. This is a particular useful way of reducing costs when family or friends are able to help out.

  • Our goal is never to increase the agency fee to an existing client even when our costs increase.
  • We offer loyalty discounts – i.e. our costs reduce over time.


  • Care can start any day of the week and there are no fixed lengths (or rotas) of a carer’s stay.
  • Care can start on a trial basis – the client is in control of the situation and we are here to help make the process as smooth as possible.
  • Our contracts have no onerous clauses: when the care stops, the costs stop*!

Simple & Transparent Costs

  • We charge a weekly fee and the carers charge a separate 24-hour fee.
  • The carer receives 100% of their fee and this is used to cover their costs such as insurance, training, holiday, NI and taxes
  • We charge a small registration fee to help with the considerable upfront work of ensuring the right carer / client match of experience and personality. This fee is charged only once during the lifetime of the client.

* We look to choose both carers and clients who are considerate to one another. Our business terms aim to protect all parties and include what we consider to be reasonable notice periods

Heritage’s approach

Transparent pricing puts you in control

We believe that it is important that you should know exactly how much a carer is being paid and that all costs are transparent and known upfront.

This differentiates us in the care industry, which unfortunately has a reputation for low carer pay, high turnover of staff and a corresponding lack of continuity of care personnel. The result of this is well publicised in the press.

There are two ongoing fees when engaging a Carer introduced by Heritage – one gross payment direct to the carer and one to Heritage.

Ongoing Carer Costs

Costs to the carer will vary depending on the hours and level of care required. However, a guide to the level of payment that experienced live-in carers/companions/housekeepers seek is as follows:

Single client:
24-hour live-in care, typically £100 per day or £700 per week

24-hour live-in care, typically £120 per day or £840 per week

Ongoing Agency Fee Costs

The Agency Fee is only payable when a carer/companion/housekeeper is with the client. It covers the provision of a pack of information on the carer before the carer is engaged and, where necessary, help in facilitating interviews. It also covers any other ongoing costs such as helping with future respite care or handovers from one carer to another. Part of the fee covers the initial costs associated with recruitment (database searches, advertisements, vetting) and selection of individuals. Alternatively, the Agency Fee can be paid as a one off release fee, although most clients prefer to pay on a weekly basis which gives a good balance between continuity of care and flexibility should your needs change.

Agency fee per carer:
Typical cost per week – £140 reducing to £120 (inclusive of VAT)**

**Respite rates & initial four weeks of ongoing care are slightly higher. Please see the attached one-page registration form for latest details.

One-off Lifetime Registration Fee

The Lifetime Registration Fee is a small one-off fee that is never asked for again, no matter how long the gaps between care are. It is the only financial commitment we ask for us to be able to begin work on your behalf. It enables us to take full details of the role, not only from a care perspective but also to learn more about a client (personality, goals, interests, type of food enjoyed, whether a car is required etc) and hence prepare the ideal profile of carer. This is important for us to provide a tailored solution and to ensure we can introduce a carer that is close to your ideal profile.

One-off Registration Fee:
Currently £144 inclusive of VAT

The more work we do upfront, the more likely you will have an enjoyable and successful experience and the more likely you and the carer will look forward to any future period of living together.

Other Considerations

We endeavour to ensure that all costs are known upfront and that there are no hidden charges or nasty surprises. We do not charge for arranging interviews, advertising and issues surrounding probate and there are no extra costs on handover days. Our costs are limited to the costs shown above.

However, when considering live-in care, it is prudent to include the following when budgeting:

  • Household costs – a live-in carer will typically cook for both their clients and themselves. A budget for increased subsistence costs is between £50 and £55 per week
  • Travel costs – live-in carers will not charge for their travelling time but will charge for travelling costs. When using their own car to help clients they will typically charge 45p per mile. Please contact us on how we can limit and reduce these costs.
  • Carer Breaks – live-in carers work from when the clients wake up in the morning to when they go to bed. It is in everyone’s interest that the carer can take a minimum of 2 hours off during the day. This is agreed upfront but if the client cannot be left alone, this may incur an extra cost.

As care/companionship/ housekeeping is tailored towards individual needs, please request a quote should you need more information to plan a budget.

Cost Comparison

We recognise that it is difficult to make direct cost comparisons so we are happy to talk through alternative options of care and be as impartial as possible.

The main alternatives are using a CQC Employment Agency, a residential care home, a local hourly (domiciliary) care company or DIY (finding your own carers). We want you to be totally comfortable with your choice before you commit.

Please contact us if you would like some friendly advice or to talk through your options.

Live-In Care – Direct Payments

Financial support from Social Services of Healthcare Services can vary significantly throughout the UK. It can be quite complex and stressful but we will help where we can.


Anybody who has less than £23,400 in liquid assets (i.e. excluding the value of their property) is eligible to a level of financial support from Social Services. The amount they will contribute will depend on factors ranging from the individual’s pension to the amount family members may be able to afford.

This support is generally focussed on two options: hourly care and care homes. When 3 or 4 visits per day (roughly 3.5 hours of care) is not enough each day, social services will suggest a care home. Many families follow this advice and thousands of people are put into a care home before they need to.

Live-in care is a relatively unknown service and can be difficult to source, therefore, most caseworkers will discount it immediately as an option or may not even be aware of it.

However, if you decide that live-in care is the best solution for you, then you are able to apply for support via ‘Direct Payments’. This places the funding of care into the hands of the family, enabling them to select the care provider they prefer and the level of care they feel is suitable. The council will assess your needs and finances and the contribution could be anything from £50 up to £600 per week.

We can speak to social services on your behalf to explain the concept of live-in care and how other councils have worked with us in different areas and provide references.

Costs of daily (live-out) care

When the concept of live-in care is appealing but not possible, we are able to offer the option of daily / live-out care. The length of time to organise this can take longer than organising live-in care and is dependent on where the client lives in the country.


Daily care costs will depend on the hours and level of support required. Daily carers undergo the same rigorous vetting and matching process as their live-in care counterparts so that clients receive support from the same dedicated carer every day, every week. For these reasons, Heritage Independent Living introduces daily carers so long as carers are needed for a minimum of 4 hours per day and 25 hours per week.

A daily carer’s hourly charge will vary between £12.00 and £18.00 per hour – this depends on where the client lives in the country as well as the level of care and hours required.

Daily care is a different service to domiciliary (or hourly) care which Heritage Independent Living does not provide.