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During this challenging time, many are experiencing concern for how best to take care of their elderly loved ones. Those of us working to provide such care understand the gravity of ensuring that every possible step is taken to safeguard everyone involved. We hope to provide some reassurance by helping you be as informed as possible.


NHS And Government Guidelines

The NHS has written letters to those deemed most vulnerable within our communities, advising them to take extra special measures with regards to self-care and social distancing. Those who are considered to be at risk of severe illness if they catch the coronavirus, have been instructed to remain at home at all times, avoiding all face-to-face contact, for the next 12 weeks. We at Heritage Independent Living know that many among our clients, or readers now seeking assistance in caring for a loved one, will be weighing how best to follow this NHS guidance.

Whether your loved one is among those instructed to isolate at home, or you are simply concerned about how best to proceed with care during the coronavirus outbreak, we hope to support you in finding the best possible solution. The Government has set out guidelines to help us navigate this very task and made clear that those who must isolate themselves are still entitled to treatment and care at home.


Providing Excellent Care While Taking Every Precaution

Knowing that those in later life are within a more vulnerable demographic means taking every precaution, alongside every kindness. Responsible care during this time also means applying diligent best practices to protect you and your family – and of course care professionals and their families too. By taking all measures that we are able, we can continue to provide excellent care and comfort within the households of our clients, while preserving the well-being of everyone for whom this guardianship is of vital concern.

Measures that those providing care have been advised to take include maintaining the recommended two-meter distance as far as is possible, frequently washing hands for at least 20 seconds, and avoiding touching the face. Wearing personal protective equipment (PPE) for activities that bring carers into close personal contact, such as washing and bathing, and personal hygiene has been particularly advised in cases where the person receiving care is unwell. Guidance has also been shared on the most effective cleaning products and practices to use within the homes of those receiving care.

It is paramount that anyone experiencing symptoms such as cough or fever should suspend their activities immediately. Only those in good health can provide care, and family members of those receiving care should isolate away from their loved one if they experience any flu-like symptoms. At the time of writing (March 2020) NHS guidance specifies that, during this time, only those who can agree with all items on this list can provide care to those who have been deemed vulnerable:

  • In good health with no symptoms like a cough or high temperature. The same must apply to all other members of the same household.
  • Under the age of 70.
  • Not pregnant.
  • No long-term health conditions that make them vulnerable to coronavirus.

NHS guidance is being continually being updated and modified to reflect the current circumstances so this advice may subsequently have changed and it is always best to check directly on the NHS website for the latest advice.

Choosing The Best Type Of Care During The Coronavirus Outbreak

Domiciliary carers are duty-bound to take every precaution, however, those trying to identify the safest possible care solution for their loved ones in the months ahead may consider live-in care a preferable option. By remaining in the home of the client, a live-in carer will be able to largely isolate along with your loved one. This significantly decreases the chance of transmission of any virus, while providing a constant, dependable, and friendly face while usual social contact may be interrupted.

Heritage Independent Living is able to provide great flexibility in terms of assignment lengths, enabling us to help you minimise the frequency of new carers entering your loved one’s home. If your loved one has received an NHS letter, you can visit this website for more information about what the letter means and contact us to discuss possible care solutions for the duration ahead. Heritage Independent Living are dedicated to shielding your loved one’s well-being in every possible sense.

We endeavor to match each client with a carer that can meet their specific needs with the diligence and attentiveness required, as well as providing you with a wonderful fit in terms of personalities and interests. In times of difficulty and uncertainty, these are the details that make all the difference!


Coronavirus Support

If you become concerned about the well-being of your loved one, or any member of your household, begin by contacting health service providers. Do not go to your GP surgery, pharmacy or hospital, but instead visit for next steps, or call 111 for emergency guidance and support.

Get in touch with our friendly team for more information about live in care and the options that are available to you. You can email us here: Or give us a call on 020 3011 2222