About

The Heritage Independent Living philosophy is built upon years of experience in matching our clients’ unique needs with tailored service.

Heritage Independent Living is much more than a business – it is a passion to do the right thing – to find carers and companions who we would feel comfortable looking after our own parents, for the benefit of others.

We are constantly helping people to find ways of maintaining a good quality of life, living as independently as possible. It is not uncommon for us to hear that your loved ones are “fiercely independent”, “living in denial”, “want their own space” and “want to live at home”. And money, however good the financial planning, doesn’t last forever and is always a worry.

We understand.

Our parents are in similar situations; we work for you in the same way we work for our parents. We offer a personalised service, listen to your needs and offer a flexible and cost-effective service as possible.

We are here to help and not sell.

When you call us, you are under no obligation to use us – we appreciate that there are many different approaches to care for loved ones and we will try and help you find the right one.

As children of elderly parents ourselves, leading busy lives, we aim to give you a personal, tailored and flexible service. We feel that it is important for our parents to:

Enjoy the stability and familiarity that comes with long term relationships with a carer or companion
Achieve good value for money with no hidden surprises
Receive care that places equal importance on mental as much as physical wellbeing – a happy, stimulated and mentally alert person
Be able to enjoy a superior quality of life.

So, while the cost is important, we will never compromise on quality. We go out of our way to understand your exact needs and not only find the carer with the right experience but one that has a compatible outlook in life – where compatibility might include: animals/pets, theatre, opera, gardening, cricket or excursions.

What’s different and why us?

Tailored

We are recruitment specialists – Heritage Independent Living is built upon many years of experience in meeting clients’ unique needs with a tailored and personal service.

Wouldn’t it make sense that if you liked gardening, then your carer / companion was knowledgeable and liked gardening too? We think so and hence that is why we go out of our way to understand the client’s exact needs and not only find the carer with the right experience but one that has a compatible outlook in life – where common interests might include: animals/pets, theatre, opera, gardening, cricket, excursions (for example, where a carer is a car driver could help with visits to stately homes, garden centres and trips to the countryside).

To ensure the best personal chemistry, we like, rather than discourage, you to interact with the carer before the carer starts.

We also appreciate that it is a difficult decision to choose the right care solution and that you need time to understand all your options. We are available to chat and help you come to the right conclusion and we are always willing and flexible to help you tailor your own solution.

Long Term

We do our very best to ensure you get the best person for you and your lifestyle and then we do our utmost to ensure that person stays with you as long as is needed.

This may seem like an obvious approach but it is not what drives many of our competitors – in fact some will only commit to placing one carer / companion for a maximum of 3 weeks.

At Heritage Independent Living, we are here for you for the long term and we can help provide you with a tailored journey of domestic help, companionship and specific personal care.

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Furthermore, our pricing reflects our philosophy of encouraging long term relationships to the benefit of our clients; the Heritage Independent Living fee reduces over time.

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Recruitment Excellence

We understand that what is affordable for one person may not be affordable for another. However, by focussing on recruitment excellence and taking time to fully understand your family needs, we can help you create an optimum solution; providing the best carers at an appropriate price.

Meet The Team

Nick

Nick helped co-found Heritage Independent Living and is passionate about helping people in later years…

achieve a high quality of life. Nick also comes from a recruitment background having previously run large successful recruitment companies where having the right team and processes in place were key.

When Nick’s parents started making plans to stay in their own home “at any cost”, he appreciated how traumatic change could be later on in life and this has helped to shape a Heritage ethos of really listening to client needs and addressing their concerns.

Rachel

Rachel leads our team of consultants in London and is responsible for the day to day running of…

the office. Rachel has many years of recruitment expertise within the care industry. Her role with Heritage was initially on the carer recruitment side but Rachel now focuses on helping clients and their families. Before joining Heritage, Rachel was brand custodian for two leading investment banks, overseeing global marketing campaigns and executing briefs to match the requirements of senior bankers. Her varied project management experience and meticulous attention to detail help ensure that the carers introduced are of the highest calibre and the best fit possible for any individual client’s needs.

Claire

Claire works alongside Rachel to introduce carefully selected carers to her clients. She has great empathy…

for both clients and carers and uses this to match clients with caring individuals. Previously Claire worked as a recruitment consultant placing maternity nurses with high profile clients – a similar environment to Heritage, where acting discretely and protecting client confidentiality is of high importance.

Louise

Louise is one of the first point of contacts for carers interested in working via Heritage…

she focuses on ensuring that any carers introduced by Heritage come with impeccable references and pays careful attention to detail when it comes to personal interviews and other vetting procedures (including DBS). Louise also works with some of clients to assist in providing them with continuity of care. Previously, Louise worked as a Solicitor specialising in all aspects of Family Law, her empathy, excellent communication skills and attention to detail ensure that the carers introduced by Heritage have been thoroughly vetted and are of a high calibre.

Nicola

Nicola works in close partnership with Louise, dealing with the registration of suitable candidates…

and ensuring that all certification and training of the carers is kept up to date. As part of her role Nicola also works with some of our clients to assist in providing them with continuity of care. Nicola has a background in Healthcare, having qualified and practised as a Staff nurse in a London hospital before working as a Health Commissioner for a local Health Authority.

Kiki

Kiki also works with Rachel as a recruitment consultant to introduce the most appropriate Carers…

to our Clients. Her strong mathematical background and problem solving ability allows her to deal with the most complex situations with ease. In addition, Kiki is the contact point for the accounts process and provides an important source of information for Carers wanting to work effectively for Heritage’s Clients. Since completing her maths degree in Bristol, Kiki has had a variety of client facing roles which have taken her all over the world.

Amanda

Amanda ensures that the “back office” of the company functions well, coordinating IT,…

website, accounts and marketing as well as ensuring that the companies processes are compliant to the latest legislation. Amanda has nothing but admiration for the job that the NHS did in helping her mother come through a prolonged state of critical illness. Accepting the NHS’s financial constraints, she helped to support her parents with an optimum long term care solution and uses this experience to help others in similar circumstances.

Gail

Gail ensures that the accounting function runs smoothly and effectively and that payment for our services…

is as easy and hassle free as possible. She prides herself on providing a personal and professional service. Gail is a fully licensed and regulated AAT FMAAT Fellow Member in Practice. Gail has over 20 years’ experience and has worked with a wide variety of businesses where customer service is paramount.

Kellie

Kellie assists Gail within the accounts department and is the main point of contact for all account related queries…

Kellie brings along over 5 years of customer service and administration experience and is now studying AAT in the early years of her bookkeeping and accounting career.

Mel

Melanie is a freelance copywriter who creates fresh content for the blog section on the Heritage website…

Her blogs focus on a broad variety of topics relating to elder care and ageing. Melanie is an environmentally conscious individual who is passionate about well-being and healthy living.

Katie

Having graduated from the Digital Mums course Katie is now using her marketing background to help Heritage engage more extensively with caring individuals on Social Media…

Sara

Sara was a co-founder of Heritage Independent Living and, as a qualified RGN, combined her nursing background with an extensive recruitment expertise to the benefit of both Heritage’s clients and carers. As an experienced operations director Sara used her knowledge of both the caring industry and the recruitment industry to help build Heritage into an efficient and effective organisation, whilst still being able to maintain a very personal and one to one, tailored service.

Sadly, Sara recently passed away – too young and too soon – continuing until the end to work in the business she loved to try to help as many people as possible, during a time when she was more in need than those she helped care for.

She was an example to us all and is greatly missed.

We are proud that Heritage Independent Living continues to be part of Sara’s legacy.