How we help

Engaging a live in or daily carer can be a daunting process and a little understanding and support while making the decision about care at home can make a world of difference. Whether your need is companionship and housekeeping or specialist care, we at Heritage Independent Living, will take the time to properly consult with you to understand your exact needs and give you all the support you need to find the perfect help.

Firstly, behind the scenes, our consultants will have ensured that we have an active number of high quality Heritage Companions and Carers with the potential to suit your exact needs.

We advertise in a number of well known publications but many of our live-in carers come through recommendation. We look for experienced companions and carers who uphold our belief that respect and dignity are paramount in the provision of care. Typically, for every five carers that apply to Heritage Independent Living, only one will have the necessary personal attributes and experience to be approved as a Heritage Independent Living Carer.

It is a pre-requisite that candidates will be personally interviewed, have a current and comprehensive CV, provide references and be able to produce all relevant paperwork including training documents.

We then ensure that training documents are validated, references are checked (typically going back 10 years), and that candidates have undergone appropriate criminal records disclosures and protection of vulnerable adult (POVA) disclosures – both now called Disclosure and Barring Service (DBS).

We validate that all our carers have the necessary experience in caring for clients with a range of conditions including Parkinson’s disease, dementia, Alzheimer’s disease, epilepsy, autism, MS, motor neurone disease, depression, strokes and post-operative care.

Then, we will sit down with you or take a detailed brief remotely by phone, whichever is your preference, to create the ideal profile of carer to meet your exact needs, interests and goals.

Choosing the right carer starts at the registration process when a thorough understanding of all your individual requirements, such as personal needs (e.g. being taken to church), specific medical conditions, domestic duties (e.g. taking care of pets), interests, hobbies, social activities and goals are captured in the form of a “job description”.

A detailed profile of the ideal carer is then produced and this creates the criteria by which we search all carers that have met the Heritage requirements (validated training, impeccable references and completed an enhanced CRB / POVA or DBS disclosure).

Together with our terms and conditions, we will send you a copy of Heritage Independent Living’s Guide to Engaging Professional Care. We do not charge for the guide, an assessment of needs, creating a job specification or any DBS costs, however we reserve the right to charge a nominal registration fee.

We then go out of our way to find the perfect match!

We believe in making all efforts to achieve great personal chemistry between carer and client. In most cases we will have suitable carers ready for you to interview, however we may decide the need for further advertising. Whatever the case, we believe in quality not quantity and propose only the best matched carers, should you also wish to interview the carers.

While it is not essential, we actively encourage interviews and meetings between carers and clients / client family members. As this may not always be possible or practical in a face to face situation (eg overseas appointments), we will do our utmost to ensure there is as much contact before an assignment as necessary – this may be in the form of telephone or Skype interviews.

While carers may expect travel expenses to be paid, we do not charge any arrangement fee for organising interviews, nor do we charge for any advertising.

We will then advise and facilitate a successful introduction to what we hope will be a long term relationship between you and your carer or companion.

“L’s three week stay has been a godsend for us and the timing couldn’t have been better. We are all extremely grateful to have found such a lovely and competent person to step in at short notice.”

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